You browse through the top navigation or search for products. Add them to the Enquiry Basket and Submit with order details and special requirements if any. You may contact us via the Live Chat, Phone (+61 03 9558 8007) or email ([email protected]) if you have any questions about ordering or products. You do not have to make any payments during the Quote request stage.
Once we receive your Quote request, our team will review and confirm order details and requirements with you. You can inform us if there are any special requirements and deadlines. You can expect an email from our Sales team within a couple of hours after submitting the order. Our standard business hours are 9am - 5pm AEST.
Once you confirm the Quote details, we will send it to our design team to do FREE Digital mockups for you. We'll then email them to you to review with a final Quote for you to approve. During this stage you can request artwork changes if necessary and ask our sales team any questions you may have.
Once you approve the Mockups and the quote, we can then send you a formal Quote or email you an Invoice to pay via Credit Card or Bank Transfer. Schools can pay by Invoice.
Once we receive the payment we'll send the order to production. Standard delivery time is 2-3 weeks for most of our products. If you have any urgent deadlines please make sure to let us know during the 2nd step above.
We have partnered with Australia Post and DHL Express for smooth delivery and detailed order tracking. Once we finish production we will ship it to you and send you tracking information. We take full care of our clients and take full responsibility for our deliveries from start to finish. We will track and trace all our parcels hourly basis to make sure you receive the goods on time.
From placing the order to production to delivery it usually takes 2-3 weeks. If you purchase an
Express Order option for $149, we can deliver within 7-8 business days based on product and it's availability. Please confirm with your sales person.
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